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According to the Professional Ethics of the American Library Association, librarians should strive to “... provide the highest level of service to all library users through appropriate and usefully organized resources; equitable service policies; equitable access; and accurate, unbiased, and courteous responses to all requests” (American Library Association [ALA], n.d.).
Throughout my life, I have always maintained a strong belief in being polite and treating people with respect. At a young age, I came to learn that first impressions are very important. Knowing this, as a librarian, I plan to focus on positive first interactions with everyone I meet. This value will set the stage for the majority of the relationships I'll establish with library patrons and staff.
Getting to know patrons' informational needs builds trusting relationships between librarians and the community. Continuous professional development is also vital in building trusting relationships between me and patrons.
Over time, the needs of the community change and evolves. Due to this, we as librarians must evolve into better professionals for ourselves and our colleagues. It is a never-ending process yet is highly necessary for the success of our organizations. This, in turn, aligns with the service core value of the LIS field:
According to the ALA Core Values of Librarianship:
“We provide the highest level of service to all library users. We strive for excellence in the profession by maintaining and enhancing our own knowledge and skills, by encouraging the professional development of co-workers, and by fostering the aspirations of potential members of the profession” (ALA, n.d.).
During this pandemic, my goal as a librarian is to maintain professionalism while also providing the best possible service I can for all library patrons. I hope that our patrons will grant us their patience as we strive to gain an understanding of their individual needs. Safely, we will provide a different space and resources, but we will be prepared to enter into this new realm.
ALA Code of ethics also states that LIS professionals should, “...protect each library user's right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted” (ALA, n.d.).
Respecting the patron’s privacy and confidentiality ensures that patrons will be protected and respected with regard to their personal information. A big part of being a librarian relies upon the ability to foster healthy relationships with patrons as well as colleagues.
With this attitude in mind, I hope to inspire an abundance of library patrons to utilize our resources. I even hope to develop new and innovative programs that will spark a literacy movement. But with all that said, there is work to do. I almost feel as if there is a lot of work to be done in so little time.
However, I look forward to the future of my career as a librarian. I hope to inspire library patrons through the work that I do. This, in turn, will help to generate successful outcomes for library services and organizations. Live Life to Prosper.